FAQs

How long will it take for my order to ship? When will I receive it?

Orders typically ship within 1-2 business days, depending on the product. Occasionally, orders may ship the same day or experience slight delays due to unforeseen circumstances. Most items are delivered within 4-7 days, and any exceptions to this timeframe will be noted on the product page. We guarantee industry-leading processing and shipping speeds, supported by highly responsive customer service.

Which payment methods do you accept?

We accept the following payment options:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

What is your return policy?

We provide a 30-Day Money-Back Guarantee on all purchases. For full details, check out our 30-Day Return Policy linked at the bottom of our website.

What is your cancellation policy?

You can cancel your order for a full refund as long as it has not shipped. To cancel, email us immediately at hello@outletopulence.com. Once the order has shipped, cancellations fall under our 30-Day Return Policy.

What if my product is damaged?

Inspect your item(s) upon delivery and if you notice damage, including damage to the box, note it when signing for the package. If you suspect damage but cannot inspect the contents immediately, write "suspect damage" on the delivery receipt. If your item(s) arrive damaged, please email photos to hello@outletopulence.com, and we’ll arrange a replacement or compensation within one business day.

How do I place an order?

To place an order online:

1. Click “Add to Cart” on your desired product.
2. Proceed to checkout and enter your shipping and billing information.
3. Complete your purchase.

To place an order by phone, call us at (888) 850-1332. You’ll receive an immediate order confirmation, and your order will begin processing right away.

How do I know when my order will ship?

After placing your order, you’ll receive a confirmation email with details of your purchase. Once your order ships, you’ll get another email with tracking information. If an item is out of stock, you’ll be notified within one business day. While we strive to keep our listings accurate, high demand may occasionally cause items to sell out quickly.

Will you send an order confirmation via email?

Yes, an order confirmation will be sent to the email address you provide. We recommend saving this email for your records. Please ensure your email address is entered correctly to avoid any issues.

Do you charge sales tax?

We are based in Georgia and only charge sales tax on orders shipped to Georgia addresses. This policy can result in significant savings compared to other retailers.

Can I change my order?

Yes, you can modify your order before it ships by emailing hello@outletopulence.com. Any price adjustments will either be credited to your account or invoiced for payment. For immediate assistance, you can also call us at (888) 850-1332.